Receiving a fraudulent transaction is inevitable; especially if you are an online retailer. This is why having consistent procedures and efficient network processes in place is very important when it comes to success in the long run. Following are three simple yet effective techniques shared by Toronto Ontario’s largest IT management firm, IT Solutions, which can help protect your e-commerce website.
Use Automated Tools & Applications
All the well-known shopping carts and payment gateways already have fraud tools in place. Such tools as the fraud score system, for example, work by automatically spotting obvious fraud transactions by assigning a numerical score (ranging from 0 to 300) for certain parameters such as geographic IP, proxy detection, address verification etc. The higher the number is, the better and surer the quality of transaction and vice versa.
Contact IT Solutions to find out if any such tools and applications can be implemented by your business.
Train Your Staff
One of the key components of preventing data loss, theft, and/or charge-backs is via staff training and education of safe network usage. Call in an IT management specialist and conduct a session where the common techniques used by fraudsters are highlighted. It would also be ideal if the session also features ways to effectively combat and prevent such instances. You as the owner of an e-commerce website should also know of the following red flags;
Pick Up the Phone and Verify
Even after following all of the above the transaction is still considered doubtful, which is why the obvious step is then to call the client and request further verification. Yes, this is a manual process but sometimes, this method informs retailers more than the data that is received from the fraud filters. What to ask the client for further verification? To see whether the transaction is genuine or not, you can request the following;
Once the information is received, the next step is to call the issuer company of the card for verification of the information gathered. Not only will concern and responsible customers thank the efforts but it’s also the perfect way that you can distinguish your e-commerce store from your competition.
Just try the above tips for one month and see what difference is made in your point of transactions. If still in doubt and need some super protection and IT management, then who better to call but IT Solutions?