IT Support Technician (On-Site & Remote)

Posted 8 months ago

Location: Toronto, Ontario

Description:

At IT-Solutions Canada we pride ourselves on delivering exceptional IT solutions tailored to our clients’ needs. We are a dynamic team dedicated to providing reliable support and innovative technology solutions that drive business success.

Are you a tech-savvy problem solver with a passion for delivering top-notch IT support? We are seeking an On-Site IT Support Technician to join our team and provide hands-on assistance to our valued clients. As an integral part of our customer-focused approach, you will be responsible for diagnosing and resolving technical issues, implementing system upgrades, and ensuring smooth operation of our clients’ IT infrastructure.

MAJOR RESPONSIBILITIES/REQUIREMENTS:

  • Provide on-site and remote technical support to clients, including troubleshooting hardware and software issues, installing and configuring equipment, and resolving network connectivity issues.
  • Collaborate with clients to understand their IT needs and recommend appropriate solutions to enhance efficiency and productivity.
  • Perform routine maintenance tasks, such as system updates, backups, and security patches, to ensure optimal performance and security of IT systems.
  • Document all support activities, including resolutions, recommendations, and client interactions, to maintain accurate records and facilitate knowledge sharing.
  • Stay current with industry trends and emerging technologies to provide proactive support and innovative solutions to clients.

Requirements:

  • Proven experience in IT support roles, with a strong foundation in troubleshooting hardware, software, and network issues.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with clients and colleagues at all levels.
  • Solid understanding of computer systems, networks, and peripherals, with the ability to quickly learn and adapt to new technologies.
  • Strong problem-solving skills and attention to detail, with a proactive approach to identifying and resolving technical issues.
  • Valid driver’s license and reliable transportation (car) for on-site client assistance.

Benefits

  • Competitive salary
  • Comprehensive benefits package
  • Opportunities for professional development and advancement
  • Collaborative and supportive work environment

Join our Team

If you thrive in a fast-paced environment and are passionate about delivering exceptional IT support, we want to hear from you! Apply now to join our team and take your career to the next level.

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Job CategoryOperations

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Job Description